More than 4 million articles available on the online site. Easy, safe, and sustainable shopping. After payment, no modifications possible. Children's songs & musical games. We try to assess the condition of the product as objectively as possible.
We manually check each item before offering it for sale and evaluate its condition based on the following criteria. If you notice any discrepancies compared to the stated condition, we would greatly appreciate it if you could contact us before leaving a review. Item never used, in perfect condition. Used item in perfect condition.The item shows no signs of wear. The item is not damaged and has no marks or notes.
Item almost unused, with almost no signs of use. Almost no creasing on the spine/jacket of the books. No scratches, or only light scratches, on CDs/DVDs.
The item shows signs of use but is in good condition. Creases or signs of reading may be present. The jacket may be missing. It may be a defective copy but in good condition, if applicable. The presence of dedications, some text markings, or small markings is possible.
CDs/DVDs may have scratches but should work properly. The item shows clearly noticeable signs of use. The item must function properly.
Possible presence of notes, markings, and underlining. Attached items to the article show signs of use or are missing (e., jacket, cover, booklet, case, instructions). In some rare cases, a book may be delivered in a different edition than indicated. If this happens, please contact us before leaving a review so that we can possibly find a solution.Shipping costs & delivery times. What are the different shipping options?
Regardless of the number of items purchased from us, the following information applies to a national shipment. Ordered items are only sent by mail. Shipping costs depend on the number of items. The delivery time for sending goods/books is 5 to 8 working days and can exceptionally take up to 20 working days.
Please note that it is not possible to pick up the purchased item for organizational reasons. How to buy multiple items? If multiple items are combined in one order, please note that this order can contain a maximum of 40 items.
Is it possible to ship my order to a pickup point? Shipping to a pickup point is generally possible, and we can carry it out without any problems. When entering the address, be sure to provide the correct pickup point number and especially check that your customer number for the pickup point is correct so that we can deliver to you without issues. I want to return an item. Please distinguish between a complaint and a withdrawal. In the case of a withdrawal, the return process works as follows. You have the right to revoke this contract within one month, without stating the reasons.Please refer to the information point on the right of withdrawal in our GTC. In the case of a withdrawal, we ask you to return the item to us. Please note that we do not accept unpaid shipments. To ensure your return is properly attributed, it is sufficient that our labels are still on the merchandise or that you include a letter with the package indicating the order number. In the case of a complaint, the return process works as follows.
As soon as the return is received, the purchase amount will be refunded to you. Please note that the return process may take up to 14 days, as the item subject to the complaint must be tested and logged. Under what conditions do you accept a return?
You can return merchandise to us within 14 days of delivery, without stating any reasons. Who bears the return shipping costs? In the case of a complaint, we cover the shipping costs. In the case of a withdrawal, the buyer bears the shipping costs for the return. If I have questions, how can I contact momox shop?
We are available during the following hours. Our contact details are provided in the "Legal Information for the Seller" section. I read that you also buy items; is that correct?
On the momox website, you can conveniently sell items at a fixed price. Sell easily in 3 steps. Enter the barcode or scan it with your smartphone to determine the value. Send the items for free.
If you have any questions about this, momox customer service is also available by email. There is no display of VAT.